Hello colleagues,
When setting up a refund in Freshdesk, don't forget to:
1. Set the 'Status' to 'Betaling in behandeling'
2. The 'Type' on 'Terugbetaling webshop'
3. The 'Group' on 'Terugbetalingen'
See print screen below and note: this is a sample email!
Don't forget to click the 'Bijwerken' button to save your changes!
In this way, Yvonne and Betty can retrieve the refunds in the 'betalingen' mailbox and pay them out.
The Subject therefore remains as we are used to: order number, payment method, amount.
At 'notities' Yvonne and Betty will mention that the payment has been processed, as before under Log and of course it is then 'closed' or something else.
Thank you in advance!